Refund Policy

Welcome to Virtual Goodz! We are committed to ensuring the satisfaction of our customers. We understand that sometimes, a product may not fully meet your expectations, and in those instances, we are here to help. Below is our Refund Policy, which outlines the conditions under which refunds can be requested and processed. Please review this policy carefully.

Eligibility for Refunds

  1. Digital Products: Due to the nature of digital goods, we generally do not offer refunds once the product has been sent and accessed by the customer. However, exceptions can be made in the following circumstances:

    • The product was not delivered or downloadable links were not accessible. You must report this within 48 hours of the supposed delivery time.
    • The product is significantly different from its description or preview.
    • There are technical issues rendering the product unusable, and no solution has been provided within a reasonable timeframe.

  2. Physical Products: For any physical products sold, customers are eligible for a refund under the following conditions:

    • The item is defective or damaged upon arrival.
    • The received product significantly differs from its description or the preview shown.
    • The product was never received, and tracking information confirms non-delivery.

Refund Process

  1. Request Submission: To initiate a refund, please contact our customer support team via our form online within 7 days of receiving the product (for physical goods) or within 48 hours for non-delivery or issues related to digital products. Include your order number, contact information, and a detailed reason for the request.

  2. Evaluation: Our team will evaluate your request, which may include asking for further information or evidence of the issue (such as screenshots or photos).

  3. Outcome: Once your refund request is reviewed, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to the original method of payment within a certain number of days (usually 5-10 business days, depending on your bank or payment service).

Exceptions

  • Sale items cannot be refunded. Only regular priced items may be refunded.
  • Digital products that have been accessed or downloaded are generally non-refundable, except under the conditions listed above.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us via form and we will respond with 24 hours.

Changes to the Refund Policy

Virtual Goodz reserves the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

Contact Us

For more information about our refund policy, if you have questions, or if you would like to make a complaint, please contact us via the form on our website.

Thank you for shopping at Virtual Goodz. We value your business and are here to ensure that your virtual shopping experience is seamless and satisfactory.